Artificial intelligence also applies to long-distance bus bookings: Google Assistant integrates FlixBus, the first long-distance bus provider worldwide. Travel information and FlixBus ticket booking are now available on Google Assistant.
The new transaction on the Google Assistant enables convenient searches for the desired FlixBus trip using the voice assistant. Users can quickly access information about connections, departure times, and current prices using voice control. Once they have found the right trip, customers can then book their ticket using voice control. The FlixBus transaction on the Google Assistant is initially available in German, English, and French.
FlixBus has pursued a customer-focused digital strategy since its inception. From service to booking and passenger information, it is constantly working on further developing its offerings. Since March 2017, the international FlixBus route network, with 250,000 daily connections, has been accessible via Google Maps using the Google Transit feature.
FlixBus and Google Assistant make long-distance bus travel even easier
"We want to provide FlixBus users with the best travel experience and rely on innovative and digital solutions. Through integration with Google Assistant, our customers can easily book the fastest or cheapest FlixBus connection using voice control, or receive up-to-date travel information for their long-distance bus journey,"
so Daniel Krauss, co-founder and CIO of FlixMobility GmbH.
FlixBus relies on in-house IT and employs an international tech team of around 200 developers to develop new digital features for product innovations.
Potential recognized early on
“The sooner companies take advantage of the possibilities of assistive marketing, the sooner they can build up the necessary know-how,”
explained Malte Will, Product Partnerships, Google Assistant.
“We are pleased that in FlixBus we have a partner who recognized this potential early on and with whom we can jointly shape the future of the digital assistant.”
In addition to helpful FAQ elements and use cases, Google Assistant contains more than 800 sample phrases in three languages, each tailored to specific FlixBus criteria. The transaction also supports multimodal use, meaning it can be accessed via voice, text, or a simple click, depending on the device the customer is using to communicate with the digital assistant.
The integration with Google Assistant makes the 250,000 daily FlixBus connections to over 1,700 destinations in 27 countries accessible directly from home and at any time. The new feature is available immediately via Google Home, Google Assistant, or via smartphone. If customers do not yet use the Google Assistant, the app can be downloaded at the following links. iOS and Android can be downloaded.
FlixBus continues to develop its product
After the successful Launch of FlixTrain in Germany, FlixMobility plans to launch the Launch of FlixBus in the USAAt the same time, the mobility provider is investing in the Further development of the bus product in EuropeNew services such as seat reservations, on-board entertainment, and digital features in the FlixBus app are already in the pilot phase. They will be available nationwide by the end of the year.
