Customer support will play a central role in onboarding and engaging Web3 users. Currently, information about Web3 products is scattered across multiple platforms, particularly in community channels like Discord and Telegram. The Munich startup AwesomeQA wants to change that and redefine knowledge management flow by consolidating information and automatically forwarding it to users in the appropriate channels. AwesomeQA answers questions in these channels automatically and, according to its own claims, improves response time by 76 percent. In addition, the AI-powered customer support solution is designed to learn from all human interactions and continuously expand its knowledge base over time.
“AI is at the forefront”
With the now successfully completed financing round of nearly €2.5 million, AwesomeQA, which was founded in 2022 by brothers Alexander and Korbinian Abstreiter, wants to continue working on its customer support solution. Korbinian Abstreiter says:
“AwesomeQA was designed from the start to put AI at the forefront. As models become increasingly powerful, the biggest challenge in this new era of AI is knowledge management. Finding the best way to handle knowledge is one of our top priorities, as it is crucial for delivering the most effective customer support for Web3 users.”
And Travis Scher from North Island Ventures adds:
“The potential of Web3 lies in the strength of its communities, and AwesomeQA is building a best-in-class system with cutting-edge technology to enable companies and projects to improve community and user experience. We are excited to support them on their journey.”
