ClearOps, specialist in networked service ecosystems, and Celonis, a leader in process mining, are entering into a strategic partnership. Together, they want to support OEMs (Original Equipment Manufacturer) and their dealer networks in making data-driven decisions and thus sustainably increasing machine uptime. By linking systems, machines, and dealer software on a single platform, ClearOps transforms fragmented information into concrete actionable recommendations.
OEMs benefit from plannable parts requirements, more efficient service management, and higher machine availability. Celonis, in turn, analyzes the data collected and drives process optimization across the entire supply chain. Bottlenecks can thus be identified faster and inefficiencies eliminated targeted.
Benefits for OEMs and dealers
The partnership offers several advantages: higher parts sales through more precise planning, expanded revenue potential through optimized processes, minimized downtimes thanks to proactive services, and complete transparency across complex networks. This creates an ecosystem that is globally scalable and remains focused on measurable results.
“Our partnership with Celonis marks a new era in after-sales. We’re transforming fragmented ecosystems into a vibrant, intelligent network that not only helps OEMs and dealers maximize machine uptime and revenue, but also redefines how the entire service supply chain operates. It’s about shaping a future where machines never stand still, customers are always managed proactively, and data drives continuous improvement worldwide”,
says William Barkawi, founder and CEO at ClearOps. Peter Budweiser, General Manager Supply Chain at Celonis, adds:
“The partnership with ClearOps creates the foundation to integrate service and machine data into our process intelligence platform and thus eliminate a blind spot in the after-sales supply chain. The result is a supply chain that is perfectly aligned with the actual needs of customers and machines in the field.”
