
About IT Dynamic Systems GmbH
InteractionFQM by IT Dynamic Systems GmbH is an AI platform for customer experience management and business growth. Our core product is Digital Waiter, a SaaS solution for the HoReCa industry that transforms a guest’s smartphone into a digital waiter: menu, recommendations, ordering, payment, and reviews – all through a single QR code. The problem: Restaurants and hotels lose billions through outdated processes and high staff costs. Employees are overwhelmed, guests wait and are dissatisfied, and businesses lose up to 30% of their revenue. Our solution: Digital Waiter has already proven its value. It increases average revenue per guest, speeds up service, collects reviews and loyalty, and helps retain and win back customers. We already have test and paying customers in Turkey, Germany, Spain, the UK, and the USA. The next step is scaling across the EU and US markets together with new partners. Around Digital Waiter, we are building an ecosystem: – Reviews — Management of customer ratings (Google, Booking, TripAdvisor). – AI Guest Assistance — Automation of customer communication and CRM integrations. – eNPS — Measurement of employee engagement. This gives us a strong strategic position: Digital Waiter as a growth driver plus a platform that makes InteractionFQM attractive for strategic M&A by global players. We are looking for partners and investors to accelerate growth, scale sales, and establish ourselves as the standard for HoReCa 4.0.
