Munich Startup
Userlane GmbH

Userlane GmbH

With Userlane, users get oriented in any new software immediately – without prior knowledge. Nowadays, no car comes without an integrated navigation system. Userlane applies the same principle to software. A virtual assistant guid...

Founded2015
Business Model-
IndustryIT/Technology
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About Userlane GmbH

With Userlane, users get oriented in any new software immediately – without prior knowledge. Nowadays, no car comes without an integrated navigation system. Userlane applies the same principle to software. A virtual assistant guides users directly within the application – step by step and in real time. So far, when users have questions about software, they often resort to video tutorials, PDF manuals, or FAQs. The downside: work has to be interrupted to look things up. In contrast, Userlane is integrated directly into the application. Users are shown – just like in a navigation system – where they need to click in the respective software. All irrelevant screen elements are hidden. With Userlane technology, companies can provide software knowledge to an unlimited number of employees – automatically, effectively, and right at their own workplace. This saves employers training costs and allows them to hire qualified employees regardless of software expertise. SaaS providers can automate and optimize user onboarding with Userlane. The integrated help ensures that users master the software confidently from the start. This leads to an increase in conversion rates and a reduction in support costs.

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