Munich Startup
IT Dynamic Systems GmbH

IT Dynamic Systems GmbH

InteractionFQM by IT Dynamic Systems GmbH is an AI platform for customer experience management and business growth. Our core product is Digital Waiter, a SaaS solution for the HoReCa industry that transforms a guest’s smartphone i...

Founded2023
Business ModelB2B
IndustryIT/Technology
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About IT Dynamic Systems GmbH

InteractionFQM by IT Dynamic Systems GmbH is an AI platform for customer experience management and business growth. Our core product is Digital Waiter, a SaaS solution for the HoReCa industry that transforms a guest’s smartphone into a digital waiter: menu, recommendations, ordering, payment, and reviews – all through a single QR code. The problem: Restaurants and hotels lose billions through outdated processes and high staff costs. Employees are overwhelmed, guests wait and are dissatisfied, and businesses lose up to 30% of their revenue. Our solution: Digital Waiter has already proven its value. It increases average revenue per guest, speeds up service, collects reviews and loyalty, and helps retain and win back customers. We already have test and paying customers in Turkey, Germany, Spain, the UK, and the USA. The next step is scaling across the EU and US markets together with new partners. Around Digital Waiter, we are building an ecosystem: – Reviews — Management of customer ratings (Google, Booking, TripAdvisor). – AI Guest Assistance — Automation of customer communication and CRM integrations. – eNPS — Measurement of employee engagement. This gives us a strong strategic position: Digital Waiter as a growth driver plus a platform that makes InteractionFQM attractive for strategic M&A by global players. We are looking for partners and investors to accelerate growth, scale sales, and establish ourselves as the standard for HoReCa 4.0.

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CarbonInsights

CarbonInsights

The challenge many companies face in managing CO₂ emissions lies less in a lack of willingness to reduce them, but rather in the reliable capture and structuring of relevant data. The central bottleneck in today’s carbon accounting is not the calculation itself, but the availability and preparation of emissions-related information. Existing solutions often require extensive manual data entry, rely on complex enterprise systems, or are economically inaccessible for small and medium-sized businesses. At the same time, the majority of emissions originate in supply chains and operational processes that are documented but not systematically analyzed. The CarbonInsights system addresses this exact point by fundamentally shifting the entry point for CO₂ accounting. Rather than requiring companies to manually collect data, the system uses existing business documents as the primary data source. Invoices, delivery notes, and energy bills are processed automatically, allowing emissions-relevant activities to be extracted directly from real operational data. The system architecture combines document processing, structured data extraction, and automated classification. Artificial intelligence is strategically applied to interpret unstructured content, while the actual emissions calculation remains rule-based and transparent. This separation enables both scalability and transparency of results. The result is a structured CO₂ balance, organized by categories such as transport, energy, and materials. Beyond mere reporting, the system establishes a direct connection between emissions and the underlying operational structures. Based on this, prioritized optimization measures are derived that are tailored to the specific business model and identified emissions focus areas. This approach transforms CO₂ accounting from a purely retrospective reporting obligation into a forward-looking analytical tool. By integrating into existing document flows, the CarbonInsights system significantly reduces manual effort and makes sound emissions analysis accessible even for companies without specialized sustainability infrastructure. In a regulatory environment where emissions transparency is increasingly mandatory, this approach offers a practical way to gain reliable insights into your own CO₂ footprint and derive concrete measures for emissions reduction.

B2BIT/Technology

2026Founded
1-10Team size
Seed stage