Technical Customer Support Engineer (m/f/d)

Your mission

Enable customer success with our core product “AVES Launcher”

• Be the first point of contact for our B2B customers and partners on all “AVES Launcher” topics - from installation and workflow questions to data import/export and advanced troubleshooting.
• Diagnose, reproduce and resolve technical issues based on customer feedback; write small bug-fix patches in Python or C++ to unblock customers, or work with Engineering on deeper fixes.
• Work closely with Product and Engineering to prioritize bugs and verify feature requests.
• Maintain and expand our knowledge base, how-to guides and video tutorials; provide structured feedback for continuous product & UX improvements.

Your profile

Blend customer empathy with hands-on coding and bug fixing to power 3D/GIS tech support

• 2+ years in technical customer support, DevOps or software engineering - ideally supporting graphics, geospatial, gaming or SaaS products.
• Solid debugging skills and good knowledge of C++ and Python (required)
• Familiarity with 3D file formats and conversions, GIS workflows (e.g. QGIS), and 3D software (e.g. Unreal, Blender).
• Experience in using ticketing systems (e.g. Jira, ClickUp, GitHub Issues) and ability to read logs.
• Clear communication in English and German with empathetic approach to resolving customer problems. 

Why us?

• Open and supportive team culture, regular feedback loops, and a motivated team that shares a result driven and success-celebrating spirit.
• Continuous personal and professional growth through new challenges and responsibility from day one.
• Startup mentality with long-term prospects: Direct opportunities to contribute and actively shape our company and product – your work will make an impact!