InteractionFQM der IT Dynamic Systems GmbH ist eine KI-Plattform für Customer Experience Management und Geschäftswachstum.
Unser Kernprodukt ist Digital Waiter, eine SaaS-Lösung für die HoReCa-Branche, die das Smartphone des Gastes in einen digitalen Kellner verwandelt: Menü, Empfehlungen, Bestellung, Bezahlung und Bewertungen – alles über einen einzigen QR-Code.
Das Problem: Restaurants und Hotels verlieren Milliarden durch veraltete Prozesse und hohe Personalkosten. Mitarbeiter sind überlastet, Gäste warten und sind unzufrieden, und Unternehmen verlieren bis zu 30 % ihres Umsatzes.
Unsere Lösung: Digital Waiter hat seinen Wert bereits bewiesen. Er erhöht den durchschnittlichen Umsatz pro Gast, beschleunigt den Service, sammelt Bewertungen und Loyalität und hilft dabei, Kunden zu halten und zurückzugewinnen.
Wir haben bereits Test- und zahlende Kunden in der Türkei, Deutschland, Spanien, Großbritannien und den USA. Der nächste Schritt ist die Skalierung auf den EU- und US-Märkten gemeinsam mit neuen Partnern.
Rund um Digital Waiter bauen wir ein Ökosystem auf:
– Reviews — Verwaltung von Kundenbewertungen (Google, Booking, TripAdvisor).
– AI Guest Assistance — Automatisierung der Kundenkommunikation und CRM-Integrationen.
– eNPS — Messung der Mitarbeiterbindung.
Dies verschafft uns eine starke strategische Position: Digital Waiter als Wachstumstreiber plus eine Plattform, die InteractionFQM für strategische M&A durch globale Player attraktiv macht.
Wir suchen Partner und Investoren, um das Wachstum zu beschleunigen, den Vertrieb zu skalieren und uns als Standard für HoReCa 4.0 zu etablieren.
InteractionFQM is an AI platform for customer experience management and business growth.
Our core product is Digital Waiter, a SaaS solution for HoReCa that turns a guest’s smartphone into a digital waiter: menu, recommendations, ordering, payment, and reviews — all through a single QR code.
The problem: Restaurants and hotels lose billions due to outdated processes and high staff costs. Employees are overloaded, guests are waiting and dissatisfied, and businesses lose up to 30% of revenue.
Our solution: Digital Waiter has already proven its value. It increases the average ticket size, speeds up service, collects reviews and loyalty, and helps retain and bring back customers.
We already have test and paying clients in Turkey, Germany, Spain, the UK, and the USA. The next step is scaling across the EU and US markets with new partners.
Around Digital Waiter we are building an ecosystem:
– Reviews — managing feedback (Google, Booking, TripAdvisor).
– AI Guest Assistance — automating customer communication and CRM integrations.
– eNPS — measuring employee engagement.
This creates a strong strategic position: Digital Waiter as the growth driver plus a platform that makes InteractionFQM attractive for strategic M&A by global players.
We are looking for partners and investors to accelerate growth, scale sales, and establish ourselves as the standard for HoReCa 4.0.
InteractionFQM is an AI platform for customer experience management and business growth.
Our core product is Digital Waiter, a SaaS solution for HoReCa that turns a guest’s smartphone into a digital waiter: menu, recommendations, ordering, payment, and reviews — all through a single QR code.
The problem: Restaurants and hotels lose billions due to outdated processes and high staff costs. Employees are overloaded, guests are waiting and dissatisfied, and businesses lose up to 30% of revenue.
Our solution: Digital Waiter has already proven its value. It increases the average ticket size, speeds up service, collects reviews and loyalty, and helps retain and bring back customers.
We already have test and paying clients in Turkey, Germany, Spain, the UK, and the USA. The next step is scaling across the EU and US markets with new partners.
Around Digital Waiter we are building an ecosystem:
– Reviews — managing feedback (Google, Booking, TripAdvisor).
– AI Guest Assistance — automating customer communication and CRM integrations.
– eNPS — measuring employee engagement.
This creates a strong strategic position: Digital Waiter as the growth driver plus a platform that makes InteractionFQM attractive for strategic M&A by global players.
We are looking for partners and investors to accelerate growth, scale sales, and establish ourselves as the standard for HoReCa 4.0.
Yevhen Klep — Gründer & Geschäftsführer von IT Dynamic Systems GmbH
