Pluno was born from a simple idea: make customer support smarter, more efficient, and less frustrating for teams managing inquiries at scale. What started as a prototype called AwesomeQA – created to tackle repetitive questions – has evolved into a powerful platform transforming how modern SaaS businesses handle support.
Today, Pluno does more than just deflect routine inquiries. It streamlines escalation processes, automates workflows, and fosters seamless collaboration between teams, all while ensuring exceptional customer interactions. From startups to enterprises, we empower businesses worldwide to work smarter, resolve issues faster, and keep customers happier.
From our humble beginnings to becoming a trusted partner for customer success, our mission remains clear: to build tools that make your work easier and your customers’ experiences better.
Pluno was born out of a desire to solve real, impactful problems for growing businesses. In 2021, Alex and Korbi, two AI engineers with experience in B2B SaaS startups, made the bold decision to leave their roles and focus entirely on tackling challenges that demanded smarter solutions. 
