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Fast moving and changing customer expectations are reshaping most industries – and insurance is no exception. Transparency, convenience and a seamless, highly personalised experience is expected when insuring what’s near and dear to customers. To create these journeys, it is necessary to not only reshape own operations but also look beyond and get inspired by different industries, well beyond insurance.

The InsurTech Hub Munich in collaboration with SAP and SAP Fioneer is excited to invite you to NXT:Customer Insights!

Join us for inspiring keynotes and insights from the retail industry on how to engage customers emotionally. In addition, let’s learn from leading insurance players on their efforts to manage the customer experience and reshape operations to get ready for the NXT: Customer.

This event marks the beginning of the NXT:Customer stream at the InsurTech Hub Munich followed by a dedicated Innovation Programme kicking off in September 2022.


3.00 PM Intro & Welcome
Esther Prax & Dr. Reinhard Saller, InsurTech Hub Munich

3.15 PM Customer Centricity in Healthcare: Creation of the Shared Value Health Insurance Ecosystem by Discovery
Maia Surmava, CIO, Discovery Health

3.40 PM Customer-oriented Operations: How a digital “No-touch Claims” solution can optimize the claims handling process for insurance carriers and end customers
Alexander Grebert, Global Head Insurance Expert, SAP Fioneer

4.05 PM PM Experience Management in insurance: How AOK Systems Used AI-Driven Software to Increase Customer Satisfaction
Daniel Poeschkens, CMO, AOK Systems GmbH
Carolin Harms, Head of Design, sovanta AG

4.30 PM Panel discussion
Maia Surmava, CIO, Discovery Health
Stavros Giogiakas, SAP Customer Advisor Financial Services

5 PM Closing & Networking

We are very looking forward to meeting you all again, either in person at WERK1 or virtual on Zoom.
If you have any questions feel free to contact

Challenging the status quo is our motto! We are a vibrant ecosystem of startups, corporate partners, investors & research institutions. Based in Munich, the heart of Germany’s insurance sector, we combine experience with an entrepreneurial spirit, building on our regional strengths while maintaining a global outlook and international reach.

Hier findet Ihr mehr Informationen zu der Veranstaltung.


22. Juni 2022
15:00 Uhr - 17:00 Uhr


InsurTech Hub Munich
Zur Website


WERK1, Atelierstraße 29, 81671 München + Google Karte anzeigen