About Keepoala
We at Keepoala develop the leading loyalty program to reduce returns in online shopping with the help of online shoppers. Online shoppers can record their fashion orders via a mobile app, make their own impact on avoided CO2 transparent, participate in community challenges, and reward themselves with incentives for not returning placed orders. If a return is necessary, you can provide more detailed information about return reasons via the app, receive partial points for this, and complete the returns journey with a QR code return label for dropping off the package. The online shop/retailer or brand participating in the program is connected to Keepoala in a low-effort manner via a shop system plug-in (such as Shopify, Shopware, etc.) and benefits from a lower return rate, correspondingly lower costs, higher customer satisfaction and loyalty, as well as access to environmentally conscious customers with low return rates. Analyses and insights from return reasons are consolidated in a dynamic returns dashboard with product warnings and recommended actions. As a digital returns expert, we find the right lever for every return reason to reduce the volume of returns.
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