About sqanit GmbH
sqanit. Changing the service game. sqanit is a cloud-based service management platform for all industries where fast and excellent customer service is critical. Our goal is to transform customer service experiences that are often associated with negative emotions into a positive customer experience. The two-sided platform offers asynchronous communication between companies and their customers. Communication works QR code-based, without the need to install an app. Customers get immediate help at the point of failure, anytime and from anywhere. The three-level support process is structured as follows: 1) Self-service help 2) AR video calls 3) Ticketing system This way, customers receive the appropriate solution based on the complexity of their problem. Thanks to the sqanit platform, companies increase the transparency of their service management and lay the foundation for continuous service optimization. Customer communication via the chat function, automated task assignment to employees, and comprehensive documentation of service cases reduce service administration to a minimum.
Discover relevant articles, startups, and events from the ecosystem
Online: Holding structures: Implementation and benefits for startups
