Customer Success Manager

Manufacturers of all sizes, across industries including consumer electronics, aerospace and defense, contract manufacturing, automotive, apparel, medical devices and more, have implemented Tulip’s intuitive platform to solve some of the most pressing challenges in manufacturing: error-proofing processes with guided workflows, integrating industrial IoT (IIoT) technologies with legacy factory machines, and capturing and analyzing real-time production floor data.

A spinoff out of MIT, the company is headquartered in Somerville, MA, with offices in the UK and Germany. It has been recognized as a MES Challenger on the Gartner Magic Quadrant, Frost and Sullivan Entrepreneurial Company of the year and a World Economic Forum Technology Pioneer. You can learn more and get started for free at Tulip.co.

About You:

• You like to solve problems. Amid the uncertainty, you see opportunity. 
• You are a good communicator and able to speak ‘full-stack’ from front-line engineers to c-suite. 
• You are curious and excited to learn about new and old technologies powering a modern factory. 
• You are customer-focused and excited to partner with them to deliver impact from industry 4.0
• You are eager to figure out why things are broken and turn your learnings into improved processes. People tend to describe you as a hard worker, but you would say any job that’s worth doing is worth doing well because you care. 
• You are able to google your way out of most problems, and understand that every customer sees the world a bit differently.

What skills do I need? 

• Bias for action and impact
• BA/BS (MBA/Master preferred)
• Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role (SAAS Customer Success experience preferred)
• Experience in working with complex, multi-divisional, multi-geographical customers
• Strong leadership skills
• Impressive executive presence and communication abilities
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Services)
• Ability to travel (estimated ~25% )

Key Responsibilities:

• Deliver and communicate ROI for our customers, throughout the customer lifecycle
• Provide insights and guidance to customers to ensure that they get the most out of the platform with the aim of helping drive ongoing adoption and ensure renewals
• Being the trusted partner for the customer on the use-case and product functionality
• Quarterback engagement plans across various cross-functional teams at Tulip, on behalf of the customer

Key Collaborators:

• Customers
• Customers delivery and support teams
• Sales
• Product and Engineering

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Flexible work schedule and unlimited vacation policy
• Virtual/onsite company events and happy hours
• In-office catered lunches and stocked kitchens
• GuudCard (guud-benefits.com) or mobility benefits (Full coverage of DeutschlandTicket)
• Learning & Development benefits

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.